Professional Services

Our support solutions are designed to closely integrate with internal or third party help desks that you may currently use. As your service desk partner, we ensure that all users enjoy positive service experiences with our remote or onsite support teams. Beyond the help desk, our account management team work with you, analysing alert and issues data to identify new opportunities to improve performance, efficiencies and service delivery. It is this combination of short term and long term focus that makes PSI a leader in service desk provision.

We can assist with your technical recruitment, providing:

  • Full time staff
  • Part time staff
  • Contractors

We can also help you with any special events you may be required to setup/host.

Our flexible support contracts cover a range of service models including:

Help-desk cover ranging from standard business hours to 24 x 7
Reactive support, via telephone, remotely or on-site
Flexible cover on infrastructure covering hardware break/fix and dedicated spare parts
Guaranteed response times and detailed Service Level Agreements
Dedicated Technical Account Manager
Scheduled/ad-hoc on-site resourcing


Our team of engineers:

Embrace our culture of partnership and continually keep our clients’ business interests in mind
Optimise the managed services tools to benefit clients
Manage the system to answer and resolve issues quickly and effectively
Conduct regular network health checks to avoid costly infrastructure downtime
Maintain Microsoft, VMware, Citrix, Novell, NetApp, Cisco, IBM, HP and Oracle accreditations
Know when issues should be resolved remotely or on-site and when to escalate

Friendly, technically adept help desk team
24 x 7 remote and onsite engineering team
Real time incidents and request tracking
Guaranteed response time with defined SLAs
Change management and control support
Integrates with internal and third party help desks